For Hunter's service organization, experience and independence are key to quality. Many service representatives have more than 20 years of experience.
Service Representatives on the job
Numbering more than 270, Hunter service representatives are located throughout
the U.S. within easy reach of customers. Same- or next-day emergency
service is the norm, not the exception. They maintain an extensive
parts inventory, ensuring one-stop service, and are supported by the
Hunter Super Service Center that provides next-day availability
for more than 3,000 parts and accessories.
On-site customer training
Hunter service representatives also provide complete, on-site user training
at the time new equipment is installed and again after 30 days.
The Super Service Center, located in the Riverport commercial area near St. Louis - a short distance from Hunter's headquarters offices - provides parts, repairs and technical assistance to Hunter's 270 domestic field service representatives.
The Super Service Center maintains an inventory of more than 5,000 unique parts and accessories for virtually every Hunter product made in the past 20 years. By centralizing parts inventories and technical expertise, Hunter makes service support faster and more efficient. The Service Center team is particularly proud of the fact that of the 350 to 500 orders it receives per day, 98% are shipped out the same day received! UPS overnight service can have the part in the service representative's hands the next day.
The Super Service Center's new technology support Repair Lab is responsible for equipment repairs that Hunter service representatives cannot make on-site. Damaged or inoperable equipment shipped to the Super Service Center is typically on its way back to the customer within 24 hours. To assist troubleshooting, the Repair Lab maintains an inventory of Hunter alignment, balancing, tire changer, brake service and safety inspection lane equipment. When a Hunter service representative calls with a unique problem or service requirement, technicians use this equipment to replicate conditions or circumstances in the customer's shop. Problems are routinely isolated while the Service Representative is still on the phone.
Incoming orders from Hunter Service Representatives arrive via phone,
fax or e-mail.
If necessary, Service Representatives in the field can access immediate technical assistance from Super Service Center Repair Lab technicians.
Parts orders are selected from an extensive inventory of items that are stocked or drop-shipped from the factories.
Orders are then readied for shipping on the same day as received. Each of the daily volume of 350 to 500 orders is triple checked for accuracy.
Parts needed immediately are shipped for next day arrival.
