Hunter Highlights Vol. 135

Super Service Center Provides Unprecedented Product Support

In 1991, the availability of overnight shipping and onset of Internet-based communications led Hunter to centralize its parts supply and technical service support operations into a single Super Service Center in St. Louis. In the sixteen years since, the center has more than tripled in size and volume and continues to increase efficiencies. Continuous upgrading of systems and technologies ensures that Hunter’s Super Service Center achieves or surpasses its mission of quickly, supplying parts, technical assistance and off-site repairs for Hunter’s 300-plus service representatives located throughout the U.S. The 46,000-sq.-ft. facility maintains an inventory of up to 10,000 items and accommodates same-day order processing from all U.S. time zones. Of the center’s 350 to 500 daily orders, more than 98% are shipped the same day!

Up to 10,000 items, covering Hunter equipment produced for the last 20 years, are either stocked or drop-shipped from the factory. All individual items are bar-coded for accuracy.		Orders are readied for shipping and triple-checked for accuracy the day they are received. The warehouse team handles as many as 500 orders per day ensuring parts and accessories availability anywhere in the U.S.
The Technical Support Repair Lab handles repairs that Hunter Service Representatives cannot make on-site. Items received are typically on their way back to the customer within 24 hours. Repair Lab staff also provide real-time technical assistance to Hunter Service Representatives via phone or the Internet.		Immediate action by Super Service Center staff helps Hunter Service Representatives in the field minimizes customer downtime.